For customers
Cancellation and refunds
The seller handles payment and course access enquiries. Contact details are available on the contact page.
Final terms and seller details will be published before sales begin. These pages are currently available for information.
Before payment
You may remove items from the cart or abandon checkout before payment. An unpaid order does not require a refund.
Course payments are not refunded
An online course is digital learning material that opens immediately after payment is confirmed. Once access has been opened, payment for the course is not refunded.
Before buying, read the course description, programme, equipment list and the “Who should see a doctor first” section on the course page carefully. If you have questions, write to us before paying.
If something went wrong
If access did not open after payment, the materials are unavailable for technical reasons or you were charged twice, contact the seller by phone, email or post. Include the order number, the payment date and amount, your account email and a description of the problem.
We will open access to the course, and any amount charged in error (for example, a duplicate payment) will be returned to the card used for payment. Nothing on this page limits consumer rights under the laws of the Republic of Belarus.
Never share your CVV/CVC, PIN, account password or SMS codes. Your full card number is not needed.
Physical products
Product returns and defect claims are considered separately from online course access. Equipment sales and return terms, the return address and warranty information must be published before sales begin.